Mobile Broadband Customer Experience – iPhone Dashboard

I have developed this rapid prototype to generate a PC-based version before developing android or iPhone apps.

I have been working with a client that monitors every user’s mobile data connection for customer experience metrics. While they monitor many aspects, the big measurement is speed. In most cases, this means the download peak or effective throughput

Up to now, we have let the mobile operators use this for customer service, troubleshooting, network planning, and policy control.

However, we are now exploring the idea of exposing speed to the customer. And, if they want, in certain markets, they can push a button to upgrade to a higher level of service. In many markets around the world, mobile broadband service levels are becoming differentiated. This provides an easy way to prove good service to customers and/or generate incremental revenue.

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